EXCHANGE AND RETURN POLICY

WITHDRAWAL

All of our limited editions are made to order after payment confirmation, sent to the artist to sign the certificate and only then sent to your home. Therefore, if you receive the product and cancel the purchase, you have the option of returning it within 7 calendar days after receiving the order, with a refund of 70% of the value of the work in question.

ATTENTION

*For works placed on a wooden chassis, returns will not be accepted.

*No products without a certificate of originality in perfect condition will not be accepted.

*Products with their protective packaging damaged so that they are unusable or with indications for use will not be accepted.

*Exchanges will not be accepted for products purchased through a promotion or for which vouchers/discount coupons were used as part of payment.

DEFECTIVE/FAULTY PRODUCT
If you detect upon delivery that the product is different from the product you purchased and/or was damaged during transportation, refuse delivery immediately and contact us via email at satisfacao@democrart.com.br .

If no problem is detected upon receipt, you will have a period of 90 days (article 26, II of the Consumer Protection Code) to complain to the company about any defect detected in the product during this period.

If you detect a fault after receipt, contact us via email at satisfacao@democrart.com.br and request an exchange, citing the product fault as the reason.


GUIDELINES FOR EXCHANGE OR RETURN

  1. Contact us via email at satifacao@democrart.com.br within 7 (seven) calendar days after receiving the product purchased in accordance with the Consumer Protection and Defense Code.
  2. It is essential that the product is in its original packaging and with the certificate of originality that accompanies it for the exchange to be carried out.
  3. If any discrepancy is found, such as misuse or lack of certificate, accessories or damaged packaging, Democrart will be exempt from accepting the return and refunding the amount, and may send the product back without prior consultation.
  4. Contact our Customer Service Center via email at satisfacao@democrart.com.br so that Democrart can indicate the product return procedures. Shipping can be done via post office or a company specializing in distribution.
  5. You must always return the product with a second copy of the invoice. If this procedure is not followed, the identification of your request and, consequently, the refund of the amount paid will be compromised.
  6. The refund of the amount will only be provided after receipt and analysis of the condition of the returned product(s). Once receipt is confirmed and the correct delivery procedure is verified, you will receive:
  • Purchase Voucher worth 70% of the purchase price of the product. You can use the coupon in a single purchase to purchase any other Democrart product.

  • For financed purchases, the amount paid in financing will be deducted from the refund, following the procedures of the Finance Company involved.

  1. It may occur that the product is unavailable on the website at the time of exchange, in which case, Democrart will have 30 (thirty) calendar days, counting from the date of receipt of your product at our Distribution Center, to resolve the incident. After this period, you can choose to: exchange for another similar product, refund the amount paid, reduce the amount paid when purchasing another product.

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